Frequently Asked Questions


How can I place an order with Coco Au Lait?

Orders are only placed online at Simply browse our website, select the items you wish to purchase, and proceed to checkout.

Can I modify or cancel my order after it has been placed?

Unfortunately, once an order has been placed, we cannot modify or cancel it. However, if you encounter any issues, please don't hesitate to contact our team for assistance.

When will my order be shipped?

In-stock items will ship immediately. However, if any product is not in stock, please check back soon, as our products may return. Please note that orders placed during holidays, bank holidays, weekends, or periods of high order volume may experience longer processing times than estimated. 


What are your shipping rates and regions?

We ship worldwide from our warehouse in Spain. Shipping rates vary depending on the destination region:

  • Spain, Portugal: € 5.5
  • Europe 1 (Germany, Andorra, Austria, Belgium, France, Italy, Luxembourg, the Netherlands, United Kingdom): € 10.50
  • Europe 2 (Cyprus, Albania, Bosnia and Herzegovina, Bulgaria, Vatican, Croatia, Denmark, Slovakia, Slovenia, Estonia and 17 other regions): € 20
  • Middle East (Saudi Arabia, Israel, Kuwait, Qatar, Turkey): € 25
  • America (Canada, United States (USA), Argentina, Chile, Peru, Uruguay): € 25
  • International: € 25

How can I track my order?

Our orders are insured and shipped via reliable courier. Once your order has been shipped, you will receive an email with your tracking number. You can use this number to track your package until it reaches its destination. 

What should I do if there's an issue with my shipping address?

It's important to make sure that your address and phone number are correct during checkout. In the event of an error in the address, the shipping company returns your order to us for non-delivery, you will be asked to pay for the resending of their order.

What happens if there are delays in the delivery of my order? 

Coco Au Lait is not responsible for delays in delivery or any other problem once your order leaves our offices. If you experience any delays or encounter issues with the delivery of your order, we recommend that you contact the courier directly for assistance. They will be able to provide you with the most up-to-date information regarding your shipment and help resolve any issues in a timely manner.

What is your return policy?

You have 14 days to return any of the products you have purchased from the day you received the package. We cannot exchange products for a different size or item, so you will need to reorder if you wish to purchase another product or size. You are responsible for the return shipping costs, and we recommend using a certified postal service to track your package.

If we have made a mistake regarding your order, we will cover the shipping costs. In this case, please contact us at as soon as possible.

Coco Au Lait will not accept the return of any product that has been used, washed, without tags, damaged, or not in its original packaging. We cannot accept returns of items on sale and swimwear for hygiene reasons.

Coco Au Lait reserves the right to inspect the products thoroughly before accepting any returns. We will only refund products that are in the same condition as when we shipped them.

If you require a return, please notify our customer service team by email at

The refund will be issued to the same payment method used for the purchase. The product must be sent directly to our warehouse:


Attention Coco Au Lait

José Calvet 28-32

08302 Mataró (BCN)


The shipping cost will be paid by the customer.

In the case of payment by card, the refund will only be made to the cardholder with which the purchase was made. It will be essential to send an email to requesting the return and attaching the purchase receipt, if applicable, the last 4 digits of the card used for the transaction. These guarantees are additional and do not affect the rights recognized to the consumer by current legislation.

How do I wash my Coco Au Lait clothes? 

To ensure the best care for your Coco Au lait clothes, we recommend following the instructions provided on the label of each garment. These instructions will guide you on the appropriate washing method to maintain the quality and longevity of your clothing.

Do your clothes shrink? 

Our clothes are designed to maintain their shape and size even after washing. However, as with any garment, it's essential to follow the care instructions provided on the label to ensure longevity and minimize the risk of shrinkage. Generally, our fabrics have been pre-shrunk to reduce the likelihood of shrinking, but we always recommend following the washing guidelines to preserve the quality of your Coco Au Lait garments.

What are your clothes made of? 

At Coco Au lait, we use 100% organic cotton double gauze and organic cotton yarn. Our garments are free from harmful chemicals and pesticides, providing your little ones with a safe and comfortable option. They also include structured fabrics made of 79% cotton and 21% viscose, offering both comfort and durability. The printed garments, dyed with a GOTS certificate, originate from a Barcelona fabric house with local production.

We use premium materials such as poplin in 100% viscose and locally produced premium plain knit and fleece made in Barcelona. The organic cotton and quilted finish ensure softness and comfort for your child.

How do I know what size to buy for my kids? 

Here’s a general guideline for sizing children’s clothing by age:

Sizes for 1 to 3 Years Old

For the age range of 1 to 3 years old, consider chest circumference at 52 cm. Keep in mind the height of 86 cm and hip circumference of 50 cm. Leg length is approximately 38 cm.

Sizes for 3 to 5 Years Old

Moving to the 3 to 5 years old range, focus on chest circumference at 56 cm. Take into account a height of 104 cm and hip circumference of 53 cm. Leg length for this age group is approximately 44 cm.

Sizes for 5 to 7 Years Old

For kids aged 5 to 7, pay attention to chest circumference at 60 cm. Take note of a height of 116 cm and hip circumference of 59 cm. Leg length is approximately 50 cm.

Sizes for 7 to 9 Years Old

In the 7 to 9 years old category, consider chest circumference at 64 cm. Take into account a height of 128 cm and hip circumference of 59 cm. Leg length for this age group is approximately 56 cm.

Sizes for 9 to 12 Years Old

Finally, for the 9 to 12 years old range, focus on chest circumference ranging from 68 to 74 cm. Take note of a height range of 140 to 152 cm and hip circumference ranging from 62 to 66 cm. Leg length for this age group is within the range of 63 to 69 cm.

We also invite you to check out our Size Guide to ensure you select the correct size for your purchase. 

Duties and Taxes

Who is responsible for customs duties and taxes?

Orders shipped to countries outside of Spain may incur duties and taxes which are applied by customs. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Coco Au Lait in order to receive a refund.

Refunds will only be issued once return orders have been received.

Please contact your local customs office for more information regarding taxes and duties payable in your region.

* Please note: the recipient will be liable for any local duty, tax and/or other import costs on orders placed outside of Spain and the European Union. Any potential fees are out of our control.

Payment methods

What payment methods do you accept?

We accept PayPal and Credit Cards via Shopify Payments. Full payment must be made before any order is processed.

All prices are expressed in euros (EUR). While making the payment, your total amount will be processed according to the currency of your bank card.